Cisco Cisco Web Security Appliance S690 User Guide
Chapter 26 System Administration
Support Commands
26-4
Cisco IronPort AsyncOS 7.0 for Web User Guide
OL-23079-01
Figure 26-1
Open a Technical Support Case Page
Step 2
In the Other Recipients field, enter other email addresses separated by commas if
you want to send this support request to other people.
you want to send this support request to other people.
By default, the support request (including the configuration file) is sent to
IronPort Customer Support (via the checkbox at the top of the form).
IronPort Customer Support (via the checkbox at the top of the form).
Step 3
Enter your contact information, such as name and email.
Step 4
From the Issue Priority field, select the priority of this support request.
Step 5
In the Issue Subject field, enter the text to use in the subject line of the email that
will be sent.
will be sent.
Step 6
In the Issue Description field, enter a description of the issue.
Step 7
If you have a customer support ticket already for this issue, enter it.
Step 8
Click Send.
A trouble ticket is automatically created with IronPort. For additional
information, see
information, see