Cisco Cisco ACE Application Control Engine Module Troubleshooting Guide
Solution
This problem is caused as a result of software defect Cisco bug ID CSCtx03563 or CSCue38032. Software
defect CSCtx03563 is fixed in ACE Software (SW) Versions A4(2.3) and A5(2.0). Software defect
CSCue38032 is fixed in ACE SW version A5(3.0).
defect CSCtx03563 is fixed in ACE Software (SW) Versions A4(2.3) and A5(2.0). Software defect
CSCue38032 is fixed in ACE SW version A5(3.0).
Note: Do not save the running configuration, and do not reload the ACE while it is in this state. This action
might potentially delete the entire configuration. You can confirm if this might occur if you run the show
startup−config command. If the output shows the running configuration, it should be safe to reboot. If the
startup configuration is missing, then a reboot is not safe.
might potentially delete the entire configuration. You can confirm if this might occur if you run the show
startup−config command. If the output shows the running configuration, it should be safe to reboot. If the
startup configuration is missing, then a reboot is not safe.
Please contact the Cisco Technical Assistance Center (TAC) in order to apply the available workaround to
your ACE.
your ACE.
Updated: Feb 04, 2014
Document ID: 116329