Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

In the Set Exclusions dialog box, click the Add button.

In the Add Exclusion Item dialog box, enter c:\program files\wfavvid 
under “What to exclude by name/location.”

In the Add Exclusion Item dialog box, check the Also exclude subfolders 
check box.

Click OK as needed to exit the Add Exclusion Item dialog box, Set 
Exclusion dialog box, and VirusScan On-Access protection properties 
dialog box. 

End points not supported in hunt groups—Do not assign agent phones, 
CTI ports, or route points that are used by Cisco Unified CCX to hunt groups.

Historical reporting sessions—To avoid affecting call processing activities, 
do not run historical report session with more than 100,000 records during 
peak hours.

Outbound calls processed more slowly—The Cisco Unified CCX 
Outbound Preview Dialer uses the Cisco Unified CCX database for initiating 
and processing outbound calls. If other database-intensive operations, such as 
generating historical report or running custom queries, are also being 
performed, processing of outbound calls can be affected. As a result, agents 
could be in Ready state for longer durations before they are presented with an 
outbound calls.

Support for Cisco Unified Communications Manager Express (Unified 
CME)—Cisco Unified CCX 7.0(1) supports Unified CME. Refer to the 
following documents for detailed information:

For information about installing Cisco Unified CCX for use with Unified 
CME, refer to Cisco Unified CCX Installation Guide.

For information about using Cisco Unified CCX with Unified CME, refer 
to Cisco Unified CCX Administration Guide and the Cisco Unified CCX 
Getting Started Guides.

For information about supported Unified CME releases, refer to Cisco 
Unified CCX (Unified CCX) Software and Hardware Compatibility 
Guide.

For information about using Unified CME, refer to Cisco Unified 
Communications Manager Express System Administrator Guide, which 
is available at this URL: