Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

 

For a detailed list of language localizations that are implemented for different 
portions of this release, refer to the Cisco Unified ICM/Contact Center Product 
and System Localization Matrix, which is available at this URL:

Cisco Unified CCX 7.0(1) does not support the following configurations:

Shared lines for CTI ports and for CTI route points.

Expansion servers, except for automatic speech recognition (ASR) or 
text-to-speech (TTS), which must be separate, dedicated servers.

Do not use consult tranfer from VRU script when transferring a call to ICM 
controlled agent.

Unified CCX or Unified IPIVR does not support G.711 a-law Codec Format 
for the purpose of recording.

Unified CCX does not support Backup and/or Restore operation if the 
network share location has to be accessed over WAN.

ICD call answer/transfer using any third party attendant console desk 
software is not supported with Unified CCX.

Unified CCX does not support the IBM Integrated Management Module 
(IMM).

SIP REFER between a switchboard and Unified CCX is not supported if the 
transfer is completed after the call has been answered on the Unified CCX 
CTI port due to media re-establishment issues.

Using place call step to generate a call and thereafter placing this call 
(generated from the place call step) in a queue within the same script.

CUCM Recording is not supported with CAD Recording. which results in 
echoes being created in CAD recordings.