Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)

Unsupported and Supported Actions for Cisco Unified CCX Agents

Unsupported and Supported Actions for Cisco
Unified CCX Agents

This section outlines the unsupported and supported actions for agents using the
Cisco Agent Desktop or the Cisco Unified IP Phone Agent Service. Agents can
access similar information in the Cisco Agent Desktop online help.

Unsupported Actions for Unified CCX Agents

•

Use of the following softkeys on a Cisco Unified IP Phone is not supported:

–

Barge

–

cBarge

–

DirTrfr

–

DND

–

GPickup

–

iDivert

–

Join

–

MeetMe

–

Park

–

Pickup

•

IP phone (TNP phone) agent wrap up codes do not always display if the call
is quickly hung up.

Supported Configurations for Agent Phones

To determine the phone devices that are supported by the Cisco Agent Desktop
and for use by Cisco IP Phone Agents, refer to Cisco Unified CCX (Unified CCX)
Software and Hardware Compatibility Guide, which is available at this URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_

support_tables_list.html