Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Cisco

Contents

2

Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)

Contents

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Introduction, page 3

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Related Documentation, page 4

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Installation Notes, page 5

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Important Notes, page 7

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Cisco Unified CCX Supported Languages, page 15

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Unsupported Configurations and Scenarios for Cisco Unified CCX, page 16

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Unsupported and Supported Actions for Cisco Unified CCX Agents, page 17

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Unsupported Actions for Unified CCX Agents, page 17

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Supported Configurations for Agent Phones, page 17

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Unsupported Configurations for Agent Phones, page 19

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Unsupported Features in Unified CM, page 19

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Scalability Requirements, page 20

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Contact Dispositions in Cisco Unified CCX Real-Time Reports and
Historical Reports, page 22

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Caveats, page 23

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Using Bug Toolkit, page 23

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Open Caveats, page 25

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Closed Caveats, page 27

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Resolved Caveats, page 28

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Documentation Updates, page 31

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Obtaining Documentation, Obtaining Support, and Security Guidelines,
page 41