Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Scalability Requirements
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Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)
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Block External to External Transfer.
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Agent extensions and CTI port extensions in different partitions.
All agent extensions and CTI port extensions must be in the same partition.
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“DSCP IP CTIManager to Application” service parameter.
You can enable this service parameter for Unified CM but it does not affect
Cisco Unified CCX.
Cisco Unified CCX.
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“Advanced Ad Hoc Conference Enabled” service parameter.
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Drop adhoc conference when creator leaves.
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Q Signalling (QSIG) Path Replacement (PR).
This feature must be disabled when Cisco Unified CCX is deployed. To
disable this feature, set the Unified CM service parameters Path Replacement
Enabled and Path Replacement on Tromboned Calls to False.
disable this feature, set the Unified CM service parameters Path Replacement
Enabled and Path Replacement on Tromboned Calls to False.
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Forced Authorization Code and Client Matter Code.
Because these features can be enabled per route pattern, they should be turned
off for all route patterns in the Unified CM cluster that Cisco Unified CCX
might use. Enabling these features for route patterns that Cisco Unified CCX
does not use does not affect Cisco Unified CCX.
off for all route patterns in the Unified CM cluster that Cisco Unified CCX
might use. Enabling these features for route patterns that Cisco Unified CCX
does not use does not affect Cisco Unified CCX.
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Multilevel precedence and preemption (MLPP).
You can enable this feature for devices in the cluster that do not interact with
Cisco Unified CCX.
Cisco Unified CCX.
In addition, do not use Unified CM Administration to add or change CTI ports or
route points that are used by Cisco Unified CCX or application users that are
created by Cisco Unified CCX.
route points that are used by Cisco Unified CCX or application users that are
created by Cisco Unified CCX.
Scalability Requirements
shows the maximum capacities for various Cisco Unified CCX 7.0(1)
items for an inbound HA system (2 server cluster), which has the most capacity.
The supported call rate Busy Hour Call Completions (BHCC) on a given platform
will depend on the number of IVR Ports and the average call duration.
The supported call rate Busy Hour Call Completions (BHCC) on a given platform
will depend on the number of IVR Ports and the average call duration.