Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)
 
Scalability Requirements
Actual capacity depends on the total server points that are determined by profiling 
testing. In addition, the maximum busy hour call completion (BHCC) rate on a 
server is limited by the number of configured CTI ports and the use of other 
features.
The Unified CME column shows maximum capacities for any Unified CME 
deployment. The actual capacity depends on the type of server on which Cisco 
Unified CCX is installed.
Table 2
Cisco Unified CCX Release 7.0 Maximum Capacities 
Cisco Unified CCX 
Item
MCS-784
5
MCS-783
5
MCS-782
5
MCS-781
6
Unified 
CME
Agents
300
150
100
75
50
BHCC
4,000
2,000
2,000
2,000
1,000
IVR Ports
300
150
100
75
50
ASR Ports
100
50
50
50
25
TTS Ports
160
40
40
40
25
VXML Ports
80
40
40
40
25
Contact Service 
Queues
150
25
25
25
50
Skills
150
150
150
150
150
Supervisors
32
15
10
8
10
Record Sessions
32
10
10
8
32
Monitor Sessions
32
10
10
5
32
HR Sessions 
(operating hours)
16
10
10
10
2