Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

The Cisco Unified CCX platform provides a multimedia (voice, data, and web), 
IP-enabled customer-care application environment that enhances the efficiency of 
contact centers by simplifying business integration, easing agent administration, 
increasing agent flexibility, and enhancing network hosting.

Cisco Unified CCX 7.0(1) provides the following new features:

Windows 2003 based and aligns with Cisco Unified Communications 
Manager 7.0 and 6.1.

Support for Cisco Unified E-Mail Interaction Manager (Unified EIM) and 
Cisco Unified Web Interaction Manager (Unified WIM) 4.2.(4).

Supports upgrade from CRS 4.5(x) to Unified CCX 7.0(1), CRS 5.0(x) to 
Unified CCX 7.0(1).

Unified CCX 7.0(1) is aligned with CAD 6.6. 

Backward compatibility with all the features of CRS 4.5(x) and CRS 5.0(x).

Support for JRE Version 1.5.0_14.

Name change from Cisco CRS to Cisco Unified CCX.

Tomcat Migration from v3.2 to v 5.5 for enhanced security

Outbound Feature licence is now included as part of the Premium licence. 
There is no separate Outbound feature license.

The Licence Validator tool is no longer in the form of a CD. It is now 
available for download from the Tools and Resources downloads page.

Supports new CAD/CSD enhancements such as Tabbed browser and Browser 
edition in the desktop.

Integrates with Work Force Optimization with support for WFO 1.2, which 
includes QM 2.6 and WFM 8.2(3).

Supports integration with CUPS

New localizations to include Arabic (prompts only), Russian (all user 
interface elements), Norwegian and Finnish

1

 for CAD/CSD and prompts.

1. The localized Finnish CAD UI will be available in Cisco Unified CCX 7.0(1) SR1.