Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Related Documentation

Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)

•

Support for Agent E-mail - which is included in the Unified CCX Premium
licence

•

Support for Nuance 9.0

Related Documentation

Table 1

provides references to related documentation. In addition, you can obtain

online help from the Cisco Unified CCX Administration web pages, the
Cisco Unified CCX Editor, the Cisco Agent Desktop, the Cisco Supervisor
Desktop, the Cisco Desktop Administrator, and the Cisco Unified CCX Historical
Reports client interface.

1. The Agent E-mail feature will be available with Unified CCX 7.0(1) SR1 and not with the Cisco

Unified CCX 7.0(1) release.

2. Support for Nuance 9.0 will be available with Unified CCX 7.0(1)SR1 and not with the Cisco Unified

CCX 7.0(1) release.

Table 1

Related Documentation

Related Information and Software

Document or URL

Cisco Unified CCX documentation overview

Cisco Unified CCX 7.0 Resources Card in your
product package.

Cisco Unified CCX documentation

http://www.cisco.com/en/US/products/sw/custcosw
/ps1846/tsd_products_support_series_home.html

Cisco Unified CCX Software and Hardware
Compatibility Guide

http://www.cisco.com/en/US/products/sw/custcosw
/ps1846/products_device_support_tables_list.html

Cisco Unified CCX Solution Reference Network
Design

http://www.cisco.com/en/US/products/sw/custcosw
/ps1846/products_implementation_design_guides_l
ist.html

Voice and Unified Communications information

http://www.cisco.com/en/US/products/sw/voicesw/
index.html

Operating system documentation

http://www.cisco.com/en/US/products/hw/voiceapp
/ps378/prod_installation_guides_list.html

Virtual Network Computing (VNC)
documentation

http://www.cisco.com/en/US/products/sw/netmgts
w/ps2255/tsd_products_support_series_home.html

Cisco MCS hardware specifications

http://www.cisco.com/en/US/products/hw/

voiceapp/ps378/products_data_sheets_list.html