Cisco Cisco Administrative Workstation Troubleshooting Guide

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 Real Time Distributor
 Related Information

This document explains the purpose and functionality of a Real Time Distributor (RTD).

There are no specific requirements for this document.

This document is not restricted to specific software and hardware versions.

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

An RTD is a Cisco Intelligent Contact Management (ICM) Admin Workstation (AW) that is configured to
establish and maintain a connection to the ICM Central Controller. Each administrative site has one or more
AWs that are configured as RTDs.

The ICM Central Controller contains the ICM call routing logic and configuration for the entire system. The
Central Controller also stores and provides historical and real−time statistical data for report purposes.

Real−time feed is the connection between the ICM Central Controller and a Distributor AW. The process
rtdist.exe is an RTD process on the Distributor AW that maintains the real−time feed to rtsrvr.exe. The
process rtsrvr.exe is a Real−Time Server (RTS) process that runs on the ICM CallRouter.

Client AWs do not serve as data distributors. The RTD AW receives the real−time data and acts as a data
distributor to Client AWs at the site. The process rtclient.exe is a background Real Time Client (RTC) process
that runs on Distributor AWs to supply real−time data to Client AWs.