Cisco Cisco Unified Contact Center Management Portal 8.5 Maintenance Manual
Administration Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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system manager, 20
templates, 22
agent, 24
agent desktop, 26
agent team, 26
folder, 25
global, 22
skill group, 27
tenant administrator, 14
tenant folder, 14, 15
tenants
importing, 14
tenant administrator, 14
tenant administrators, 18
tenant folder, 14, 15
user interface, 36
user types, 14
web application, 32
web server, 12, 14