Cisco Cisco Unified Contact Center Management Portal 11.0(1) Installation Guide
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Installation Guide for Cisco Unified Contact Center Management Portal 7.5(1)
Data Import
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Windows Installer 3.1
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J2SE Runtime Environment 5.0 (update 14)
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Microsoft .NET Framework 2.0
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Java 1.6.0.60
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Unified Contact Center Management Portal: Database Component
(with database set up)
(with database set up)
General Advice
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Do NOT install the Unified Contact Center Management Portal
platform on a domain controller
platform on a domain controller
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Portal server names should consist of alphanumeric characters only,
without underscores
without underscores
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Reboot the server after the installation has finished
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The SQL Server Agent service is required to summarize Unified
Contact Center Management Portal audit information
Contact Center Management Portal audit information
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Configure the Unified Contact Center Management Portal to produce
SNMP traps. (Please see the accompanying Administration Guide)
SNMP traps. (Please see the accompanying Administration Guide)
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Norton Antivirus may state that the autorun.hta script file is
malicious. Please ignore and continue with the installation as per
normal
malicious. Please ignore and continue with the installation as per
normal
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Install Internet Explorer (IE) 6 SP2 or later on all the machines from
which the Management Portal website will be accessed.
which the Management Portal website will be accessed.
Note IE 6 SP2 is not available for Windows 2000, so any machine running this
version of Windows will need to have IE 7 or later installed
Server Requirements
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Both the Portal servers and the IPCC servers should be configured to
use the US English character set
use the US English character set
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Install Windows 2003 Service Pack 2 on all the servers hosting the
Unified Contact Center Management Portal
Unified Contact Center Management Portal
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Install all the latest Service Packs for: Windows 2003 (Service Pack
2), SQL Server 2005 (Service Pack 2) and Microsoft .NET v2
2), SQL Server 2005 (Service Pack 2) and Microsoft .NET v2
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Harden the Internet Information Services Web Server (IIS) and SQL
Server 2005 according to Microsoft's latest guidelines
Server 2005 according to Microsoft's latest guidelines
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Disable all unnecessary local services (FTP, BITS and so on)
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Use Microsoft Terminal Services for remote configuration and support
Windows
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Once the operating system and service pack have been installed,
configure the Windows 2003 Application Server components as
follows:
configure the Windows 2003 Application Server components as
follows: