Cisco Cisco Unified Contact Center Management Portal 8.5 Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.5(1)

Application Server Component Installation ............................................. 20

Web Server Component .............................................................................. 21

Web Server Component Installation ....................................................... 22

Data Import Server Component ................................................................. 22

Data Import Server Component Installation............................................ 22

Product Documentation .............................................................................. 23

Documentation Installation...................................................................... 23

SysMon ......................................................................................................... 23

4. Component Configuration.....................................................24

Data Replication........................................................................................... 24

Configuring the SQLSERVERAGENT Service ....................................... 24

Platform Server Cluster Configuration...................................................... 25

Configuration Overview........................................................................... 25

Common ConAPI Credentials ................................................................. 25

CMS Server Setup .................................................................................. 26

Configuration Procedure ......................................................................... 27

CVP Media File Upload................................................................................ 36

Preparing the Configuration .................................................................... 36

Configuring DFS for CVP Media File Upload.......................................... 36

Configuring DFS Root Targets................................................................ 37

Configuring File Replication for CVP Media File Upload ........................ 37

Performance Configuration Checklists ..................................................... 38

Web Server ............................................................................................. 38

Database Server ..................................................................................... 40

5. Post Installation Steps...........................................................41

Logging into the Management Portal ........................................................ 41

Report Uploading......................................................................................... 41

6. Upgrading From a Previous Version ....................................42

Overview....................................................................................................... 42

Uninstalling the Portal ................................................................................ 42

Uninstalling Data Import Server Component .......................................... 42

Uninstalling the Provisioning Server Component ................................... 43

Uninstalling Other Components .............................................................. 43

Upgrading SQL Server ................................................................................ 44

Upgrading to SQL Server 2005 Enterprise Edition ................................. 44