Cisco Cisco Unified Contact Center Management Portal 11.5(1) User Guide
Accessibility Guidelines for Cisco Unified Contact Center Management Portal 7.2
16
■
Text Only Mode Uncheck this box to set your display to the
standard interface. You will have to log out and log back in for
your display to change
standard interface. You will have to log out and log back in for
your display to change
Reports
Reports cannot be managed from the text-only interface, however
parameter sets can be created and edited from the System Manager.
parameter sets can be created and edited from the System Manager.
Information Notices
Information notices (also sometimes called system notices) are similar to a
notice board or Message of the Day feature. Information notices are a
useful way to inform all contact center staff of general information in one
action and in one location, rather than having to inform each staff member
individually. Notices may typically include changes to agent assignments
or important customer information. Once you have logged in, any
information notices which apply to you are displayed in your homepage.
notice board or Message of the Day feature. Information notices are a
useful way to inform all contact center staff of general information in one
action and in one location, rather than having to inform each staff member
individually. Notices may typically include changes to agent assignments
or important customer information. Once you have logged in, any
information notices which apply to you are displayed in your homepage.
You can access the Information Notices tool by clicking the link at the top
of your homepage.
of your homepage.
To View/Edit an Information Notice
On opening the Information Notices tool, a list of the information notices
available in the current folder is displayed.
available in the current folder is displayed.
To view an Information Notice:
1. Using the drop-down menu from the box at the left, navigate to the
folder in the tree that contains the Information Notice to be viewed
Note You must click the Change Folder button to actually change to this folder.
Only the child folders and parent folder of the current folder can be
selected. To navigate to a folder further down the folder hierarchy,
therefore, you may need to change folder several times.
selected. To navigate to a folder further down the folder hierarchy,
therefore, you may need to change folder several times.
2. Click on the title of an Information Notice
3. If you wish (and have the appropriate security permissions) you
may change any of the details of this item
■
The Subject field shows the title of the notice
■
The large Information Notice Matter field shows the full
text
text
■
The Valid From and Valid To fields show start and end
dates
dates
4. Click Update Information Notice to save any changes. A red
success message will appear near the top of the screen
To Create an Information Notice
2. Click Create Information Notice. The Create Information Notice
page will be displayed