Cisco Cisco Unified Contact Center Management Portal 11.0(1) User Guide
U
Unified CCE
See Cisco Unified Contact Center Enterprise.
Unified CM
See Cisco Unified Communications Manager.
Unified CVP
See Cisco Unified Customer Voice Portal.
User
A CCMP user, identified by a Login Name.
V
Voice Response Unit (VRU)
A device capable of automatically routing a call using a customer's replies to a series of
prompted messages. A VRU may respond directly to a customer's voice or to a sequence of
caller entered digits. Also called Interactive Voice Response Unit (IVR).
prompted messages. A VRU may respond directly to a customer's voice or to a sequence of
caller entered digits. Also called Interactive Voice Response Unit (IVR).
X
XML
See Extensible Mark-up Language.
Glossary
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