Cisco Cisco Unified Contact Center Management Portal 11.5(1) User Guide
Standard Gadgets Guide
Note
Gadgets are only available to advanced mode users.
Gadgets are only available to advanced mode users.
CVP Resource Upload Gadget
Ab o u tth e CVP Re s o u rc e Up lo a d Ga d g e t
About the CVP Resource Upload Gadget
The CVP Resource Upload gadget enables you to upload media files to CVP media servers in
your system, and to change the audio associated with existing media files.
your system, and to change the audio associated with existing media files.
The mediafiles and IVR apps must be uploaded into a folder that is associated with a CVP
resource. Snippet about media files.A media file is a .wav file that is used by IVR to play back
prompts and messages to callers. Media files are stored on CVP media servers. Snippet about
media files.IVR apps are uploaded as zip files that contain the various application components.
One zip file can contain more than one IVR app.
resource. Snippet about media files.A media file is a .wav file that is used by IVR to play back
prompts and messages to callers. Media files are stored on CVP media servers. Snippet about
media files.IVR apps are uploaded as zip files that contain the various application components.
One zip file can contain more than one IVR app.
T a s k s As s o c ia te d with th e CVP Re s o u rc e Up lo a d g a d g e t
Tasks Associated with the CVP Resource Upload gadget
Up lo a d in g a Me d ia file
Uploading a Mediafile
You can upload a mediafile to your system by following these steps:
1.
Open the CVP Resource Upload Gadget. From the Type drop-down, select Mediafile.
2.
Select Create.
3.
From the folder tree, select a folder that is associated with a CVP resource to upload your
mediafile into.
mediafile into.
4.
Click Next in the bottom right hand corner.
5.
Select the media file server or servers where you want to the media file to be uploaded to.
6.
In Remote Path, specify the location where the files are be uploaded to. This is a folder
location on the media file server. You may include "/" characters to denote subfolders. If the
folder does not exist, it will be created. Note that Unified CCMP does not validate this field,
and if it is invalid, the upload will fail.
location on the media file server. You may include "/" characters to denote subfolders. If the
folder does not exist, it will be created. Note that Unified CCMP does not validate this field,
and if it is invalid, the upload will fail.
7.
Click Add File(s), select a .wav media file and click Open. The selected file is added to the
list of files to be uploaded. You can click Add File(s) again to add more files if required, or
Cancel to remove a file from the list to be uploaded.
list of files to be uploaded. You can click Add File(s) again to add more files if required, or
Cancel to remove a file from the list to be uploaded.
8.
Click Upload to upload the media files to the specified location on the selected media file
servers. As each media file is uploaded, you will see the upload status.
servers. As each media file is uploaded, you will see the upload status.
Standard Gadgets Guide
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