Cisco Cisco Unified Contact Center Management Portal 11.5(1) User Guide
Note
If you think you should have access to some of these tools but cannot see them, contact your
system administrator.
If you think you should have access to some of these tools but cannot see them, contact your
system administrator.
Supported Browsers
The Unified CCMP web application supports the following browsers:
Google Chrome version 48 and higher
Internet Explorer version 11 (Windows 7 or Windows 8.1)
Mozilla Firefox versions 45 and higher (Windows 7, Windows 8.1, or Mac).
Note. The Unified CCMP web application may not work with virtual desktops or application
virtualiztion technologies (for example, Citrix XenDesktop, Citrix XenApp, VMware Horizon
View). You may use these technologies but we cannot provide support in the event of a problem,
unless the issue can be replicated using one of the supported browser configurations.
virtualiztion technologies (for example, Citrix XenDesktop, Citrix XenApp, VMware Horizon
View). You may use these technologies but we cannot provide support in the event of a problem,
unless the issue can be replicated using one of the supported browser configurations.
Disabling Pop-up Blockers
The Unified CCMP web application may be affected by browser or third-party pop-up blocking
utilities. If you have trouble viewing the Unified CCMP web application, you may need to disable
pop-up blocking, or enable pop-ups for Unified CCMP only.
utilities. If you have trouble viewing the Unified CCMP web application, you may need to disable
pop-up blocking, or enable pop-ups for Unified CCMP only.
To disable pop-up blocking (in other words, to enable pop-ups):
In Internet Explorer, click Tools > Internet Options.
Select the Privacy tab.
At the bottom of the window, make sure the Block pop-ups is cleared.
Click OK.
To enable pop-ups for Unified CCMP only, use Unified CCMP normally until a message displays
at the top of the browser window telling you a pop-up has been blocked. Click on this and choose
to permanently allow pop-ups from Unified CCMP, while remaining protected against pop-ups
from other sites.
at the top of the browser window telling you a pop-up has been blocked. Click on this and choose
to permanently allow pop-ups from Unified CCMP, while remaining protected against pop-ups
from other sites.
Changing Your Language
For new users, Unified CCMP recognizes supported languages from Internet Explorer.
To change your language preferences in your web browser before you first login follow these
steps:
steps:
1.
Click Tools > Internet Options.
2.
Click Languages.
3.
Click Add to add a language to your list.
Getting Started
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