Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 7.2
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User Variable A named object that holds a value - often used in
routing scripts. For further information see the Manage User
Variables topic
routing scripts. For further information see the Manage User
Variables topic
VRU Script A script used by the voice response unit to play a
message at the caller. For further information see the Manage VRU
Scripts topic
message at the caller. For further information see the Manage VRU
Scripts topic
Note You cannot provision a VRU Script through the Management Portal, you
may only change its associated audio file
Note You may also view the details of items provisioned through IPCC, such as
Media Routing Domain or Script, but you will not be able to edit these.
What is the System Manager tool?
The System Manager tool allows the user to partition their resources in a
hierarchical structure. This is achieved by the use of a folder tree located at
the left hand side of the tool. The user may view the subfolders of specific
folders by selecting them. Users with sufficient security privileges can
access and manage the entire contents of the system via the System
Manager interface. The Web Administration Portal lets you remotely
configure and administer key aspects of your IPCC system including:
hierarchical structure. This is achieved by the use of a folder tree located at
the left hand side of the tool. The user may view the subfolders of specific
folders by selecting them. Users with sufficient security privileges can
access and manage the entire contents of the system via the System
Manager interface. The Web Administration Portal lets you remotely
configure and administer key aspects of your IPCC system including:
Agents, agent teams, skill groups and desktop settings
Dialed numbers and call types
Note You cannot manage security in the System Manager. See the Manage
Security topic for details of how to manage security in the Management
Portal.
Portal.
The System Manager tool consists of the following panels:
The standard toolbar, breadcrumb trail (which shows the path by
which the user accessed the current page) and Information
Management panels are displayed at the top of the browser
which the user accessed the current page) and Information
Management panels are displayed at the top of the browser
The Folder Tree panel is displayed on the left of the browser. The
folder structure partitions all the resources the user is allowed to see
based on their security rights (for further information see the Tree
Structures topic). Selecting a folder allows you to see its contents in
the Items panel. There is a minimize arrow located on the right edge
of this panel to give the user more screen space if the folder tree is not
required
folder structure partitions all the resources the user is allowed to see
based on their security rights (for further information see the Tree
Structures topic). Selecting a folder allows you to see its contents in
the Items panel. There is a minimize arrow located on the right edge
of this panel to give the user more screen space if the folder tree is not
required
The Items panel is displayed in the middle of the browser. This panel
is closed by default - click on the right-hand arrow, or select a folder to
view, to open it. The Items panel shows the items contained in the
currently selected folder. Selecting a type of resource displays a list of
items of that resource type in the currently selected folder. Selecting a
particular item allows you to see its contents in the Details panel.
There is a minimize arrow located on the right edge of this panel to
give the user more screen space if the resource items list is not
required
is closed by default - click on the right-hand arrow, or select a folder to
view, to open it. The Items panel shows the items contained in the
currently selected folder. Selecting a type of resource displays a list of
items of that resource type in the currently selected folder. Selecting a
particular item allows you to see its contents in the Details panel.
There is a minimize arrow located on the right edge of this panel to
give the user more screen space if the resource items list is not
required