Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
144
User Manual for Cisco Contact Center Management Portal Release 7.1(3)
Manage Telephones...........57, 92, 96, 100
Manage the System............................... 51
Manage Users ..................................... 119
Manage the System............................... 51
Manage Users ..................................... 119
N
New Report.............................43, 46
New Role..............32, 114, 119, 123
New Schedule...............................46
New System Notice ......................39
New Role..............32, 114, 119, 123
New Schedule...............................46
New System Notice ......................39
O
Online Help ....13, 14, 15, 17, 20, 43
P
Parameter Sets ..................46, 48, 49
Parent/child.....................54, 55, 118
Password.....15, 20, 35, 71, 119, 122
Permissions.................107, 110, 118
Persons .........................................68
Prefixes.........................................14
Print ........................................43, 46
Properties.. 32, 46, 55, 114, 119, 123
Parent/child.....................54, 55, 118
Password.....15, 20, 35, 71, 119, 122
Permissions.................107, 110, 118
Persons .........................................68
Prefixes.........................................14
Print ........................................43, 46
Properties.. 32, 46, 55, 114, 119, 123
R
Ready............................................60
Real Time reports .........................43
Reports
Real Time reports .........................43
Reports
Historical Reports................................. 43
Managing Reports..................... 43, 46, 48
Real Time reports ................................. 43
Report Exception Thresholds................ 49
Report Parameters........................... 43, 46
Managing Reports..................... 43, 46, 48
Real Time reports ................................. 43
Report Exception Thresholds................ 49
Report Parameters........................... 43, 46
Resources
Disabled................................................ 31
Managing Resources................. 55, 57, 59
Managing Resources................. 55, 57, 59
Roles
Global Roles ..........................32, 110, 114
Non-Global Roles ....................... 110, 114
Non-Global Roles ....................... 110, 114
S
Security.........................32, 107, 110
Settings ...........20, 31, 32, 35, 37, 79
Skillgroups..............................28, 87
Skills .................................28, 87, 90
Synchronize ................................. 60
System ......................................... 51
Settings ...........20, 31, 32, 35, 37, 79
Skillgroups..............................28, 87
Skills .................................28, 87, 90
Synchronize ................................. 60
System ......................................... 51
T
Tasks.......................................... 114
Teams ...............................25, 71, 84
Telephones..........57, 59, 92, 96, 100
TIFF............................................. 43
Tree Structures..................14, 54, 55
Tutorial ...................................... 110
Teams ...............................25, 71, 84
Telephones..........57, 59, 92, 96, 100
TIFF............................................. 43
Tree Structures..................14, 54, 55
Tutorial ...................................... 110
U
Understand Reports ..................... 43
Upload ..................................60, 103
User
Upload ..................................60, 103
User
Managing Users......14, 55, 107, 114, 118,
122, 127
Settings................................15, 31, 32, 35
User Variable............................. 104
V
View .................................17, 20, 43
VRU Script ................................ 103
VRU Script ................................ 103
W
WAV file ................................... 103
Welcome...........................13, 14, 17
Welcome...........................13, 14, 17