Cisco Cisco Customer Voice Portal 8.0(1)

Figure 17: Type 8 Unified CVP with Type 8 VRU-Only, Unified ICME

Note: The numbers in the figure represent call flow progression.

Configuration overview for this call flow model:

•

There is one Network VRU: a Type 8 when NIC is queuing and transferring calls.

•

Define a Translation Route and labels for the VRU Peripheral (Network VRU labels do not
need to be configured.)

•

Use the ICM Script Editor’s TranslationRouteToVRU node to connect the call to the Network
VRU.

Type 8 Unified CVP VRU-Only Call Flow Model, Unified ICMH

In this call flow model, the Unified CVP Call Server is deployed at the CICM level to act only
as the VRU leg for the call. The VRU voice treatment is provided at the Voice Gateway, and
might include ASR/TTS.

Note: This call flow model is used when Unified CVP is connected to the CICM. The routing
client in this call flow model is connected to the NAM.

When deployed with a NIC being used to queue and transfer calls (VRU Type 8), the NIC
interfaces to the TDM switch to transfer the call to an agent.

Note: Neither the Unified CVP H.323 Service nor the Unified CVP SIP Service are part of this
call flow model.

The Unified CVP VRU-Only call flow model requires the following components:

•

Call Server with IVR and ICM Services enabled

•

VoiceXML Gateway

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)