Cisco Cisco Customer Voice Portal 8.0(1)

• Select the checkbox: Enable Post-routing

On the Advanced tab, select the name cvpVRU from the Network VRU field drop-down
list.

Routing Client tab:

• Name: By convention, use the same name as the peripheral.

• Client Type: VRU

• Do not select the Network Transfer Preferred checkbox.

Common Unified ICME/ICMH Configuration: Define Unified CVP ECC Variables

You need to set up ECC variables that Unified CVP uses to exchange information with Unified
ICME/ICMH.

Note: Information about how Unified CVP uses these ECC variables can be found throughout
the manual.

Within the ICM Configuration Manager, select Tools > Miscellaneous Tools > System
Information and select the Enable expanded call context checkbox.

Within the ICM Configuration Manager, select Tools > List Tools > Expanded Call Variable
List.

In the Expanded Call Variable List window, enable the Add button by clicking Retrieve.

Click Add. The Attributes property tab is enabled.

Create each of the variables in the following table, clicking Save after defining each variable.

Note: Any time you change the configuration of any ECC variable with the Expanded Call
Variable List tool, you must stop and restart the Unified CVP Call Server.

Length values are more flexible. Unless the values listed in following table are specifically
noted as "required," the value in the Length column is the maximum that Unified ICMH can
handle for that ECC; you can specify a value between 1 and the maximum length.

• In a Unified ICME/ICMH configuration, the ECC variable configuration, including the length,

defined in the NAM must be defined exactly the same in the CICM.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)