Cisco Cisco Customer Voice Portal 8.0(1)
Using the Metadata ECC Variable
Metadata ECC Variable
Following the Menu (M), Get Data (GD) and Get Speech (GS) micro-applications, Unified
CVP returns information about the execution of that micro-application. The information is
returned in the ECC variable user.microapp.metadata. Its format is defined in terms of a
number of subfields, each separated by a vertical bar character (‘|’). Also, the subfields are of
fixed length in order to facilitate extraction either at reporting time or within the ICM routing
script itself.
CVP returns information about the execution of that micro-application. The information is
returned in the ECC variable user.microapp.metadata. Its format is defined in terms of a
number of subfields, each separated by a vertical bar character (‘|’). Also, the subfields are of
fixed length in order to facilitate extraction either at reporting time or within the ICM routing
script itself.
The user.microapp.metadata ECC variable is structured as follows:
m|con|tr|to|iv|duratn|vruscriptname
The following table shows the values for this variable.
Table 2: Metadata ECC Variable Values
ECC Variable Value
Metadata
D, V or N – Indicates whether the user responded with Voice (V),
DTMF (D), or not at all (N). (Note that for the Menu
DTMF (D), or not at all (N). (Note that for the Menu
m
micro-application, any successful single digit entry will result in
m being set to V or D, even if the entry was an invalid menu
selection.)
m being set to V or D, even if the entry was an invalid menu
selection.)
000 to 100 – Indicates the ASR percent confidence level at which
the voice input was finally recognized. This field is only valid if
m is Voice (V).
the voice input was finally recognized. This field is only valid if
m is Voice (V).
con
00 to 99 – Indicates how many tries were required. 01 means user
responded successfully after the first prompt.
responded successfully after the first prompt.
tr
00 to 99 – Indicates how many timeouts occurred. Does not
include interdigit timeouts.
include interdigit timeouts.
to
00 to 99 – Indicates how many invalid entries were received,
including interdigit timeouts.
including interdigit timeouts.
iv
000000 to 999999 – Indicates the micro-application duration in
milliseconds. Duration is defined as the elapsed time between
milliseconds. Duration is defined as the elapsed time between
duratn
entering and exiting the RunExternalScript node, as measured in
the IVR Service.
the IVR Service.
Full name of the VRU script which was executed. This is the only
variable length field.
variable length field.
vru script name
This ECC variable is optional. If used, you must define it in the Unified ICME Expanded Call
Context Variables configuration tool. The variable length would normally be configured as 62
bytes, but if ECC space is restricted, you can configure it as 21 bytes. This will drop the
vruscriptname subfield. If you do define this variable, its contents get written to the Unified
Context Variables configuration tool. The variable length would normally be configured as 62
bytes, but if ECC space is restricted, you can configure it as 21 bytes. This will drop the
vruscriptname subfield. If you do define this variable, its contents get written to the Unified
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 2: High-level Configuration Instructions for Call Flow Models
Using the Metadata ECC Variable