Cisco Cisco Customer Voice Portal 8.0(1)

•

Incomplete Timeout. The amount of time after a caller stops speaking to generate an invalid
entry error because the caller input does not match the defined grammar. The valid options
are: 0-99 (the default is 3).

Note: This value is ignored when not using ASR. If the value is set to 0, the IVR Service
treats the NoEntry Timeout as NoError

•

Inter-digit Timeout. The number of seconds the caller is allowed between entering DTMF
key presses. If exceeded, the system times-out. The valid options are: 1-99 (the default is 3).

Note: This value is ignored if using ASR.

Get Speech Configuration Examples

The following table shows several configuration examples for Get Speech.

Currency – Collect a string of
data in currency format

The Configuration
Param field contains:
Currency,,N,5,2,1

Use the Get Speech
micro-app to play the contents
of the

The user.microapp. inline_tts
ECC variable contains “What is
your account value”

, – Accept the default External
Grammar File Name setting
(empty).

user.microapp.inline_tts
ECC variable and collect
account balance in voice or

and

user.microapp. input_type
contains: B (the default, both
DTMF and voice)

Note: You accept the default
because you are specifying a

DTMF input, which it passes
in the
user.microapp.caller_input
ECC variable.

and

Type of Data to Collect parameter
(Currency).

The VRU Script Name field
contains: GS

N – No barge-in allowed.

5 – No Entry Timeout (seconds)

2 – Number of no entry tries

1 – Number of invalid tries

, – Accept the default Type of
Data to Collect parameter (empty)

The Configuration
Param field contains:

Use the Get Speech
micro-app play the contents

The user.microapp. inline_tts
ECC variable contains “What

of the

department do you wish to speak
to”

Note: You accept the default
Type of Data to Collect parameter

user.microapp.inline_tts
ECC variable and collect the

and

because you are specifying a

answer, which will be passed

value in the External Grammar
File Name parameter.

in either voice or DTMF
format in the

user.microapp. input_type
contains: B (the default, both
DTMF and voice)

, – Accept the default External
Grammar File Name setting

user.microapp.caller_input
ECC variable

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)