Cisco Cisco Customer Voice Portal 8.0(1)

•

Configure the timeout setting in the Network VRU Script to a value substantially greater
than the length of the timeout in the VXML Server application. (This timeout would only be
used for recovery from a failed VXML Server.)

•

Always leave the Interruptible checkbox in the Network VRU Script Attributes checked;
otherwise, calls queued to a VXML Server application might stay in the queue when an agent
becomes available.

Figure 27: Sample Unified ICME Script for VXML Server

After you configure the Unified ICME script, you need to configure a corresponding VXML
Server script with Call Studio. The VXML Server script must:

•

Begin with a Unified CVP Subdialog_Start element (immediately after the Call Start element).

•

Contain a Unified CVP Subdialog_Return element on all return points (script must end with
a Subdialog_Return element).

•

The Unified CVP Subdialog_Return element must include a value for the call input.

•

To enable reporting, you must add Data Feed/SNMP loggers.

Deploying Call Studio Scripts in Unified CVP

Call Studio scripts can be deployed in one of the following ways:

•

In Call Studio, create and deploy the Call Studio scripts to the local machine using the Archive
option.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)