Cisco Cisco Customer Voice Portal 8.0(1)

Note: Before you can use the system to obtain information about a device, that device must be
listed in and deployed by the Operations Console.

The System CLI commands (for example 

 and 

) enable you to

view and zip all necessary logs or configurations on a specific server, servers, or groups of
servers, and store that data on a local disk.

Quick Start Exercise: Accessing and Using the Unified System CLI and its Help

The Unified System CLI is installed on all Unified CVP Servers. Using the CLI client on a
Unified CVP device enables you to connect to the local server, a remote server, or, when using
system mode, to servers defined and deployed in the Operations Console.

• To be able to log in to the System CLI on Unified CVP, the WSM service must be up and

running. By default WSM service is always running.

• The System CLI only provides information on devices that have been configured, saved, and

deployed in the Operations Console. Also, if you change the configuration of a device, you
must save and deploy the revised configuration before it is available to the System CLI.

Complete the following example session to quickly learn how to use the Unified System CLI.

CLI Launch and Login. To launch Unified System CLI on any CVP server, log into a Unified
CVP server through windows (you can use tools like VNC or Remote Desktop console).

Select Start > Programs > Cisco Unified Customer Voice Portal > Unified System CLI.

A CMD window displays with an Enter Username prompt.

Log into the Unified System CLI by entering the default username, wsmadmin (added during
Unified CVP installation), or a username and password that you created. See 

After logging, in you should see the following message and prompt:

Welcome to the Platform Command Line Interface

admin:

CLI Usage Example. You can now receive Web Services Manager data from the local machine
using the system CLI commands. The following example shows a user issuing the show
tech-support command.

Enter username[wsmadmin]:wsmadmin

Enter password:

   Welcome to the Platform Command Line Interface

admin:show tech-support

Warning: Because running this command can affect system performance,

Cisco recommends that you run the command during off-peak hours.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)