Cisco Cisco Customer Voice Portal 8.0(1)

About Cisco Support Tools and Unified CVP on a Windows System

When Unified CVP is installed on a Windows system, the Support Tools Protocol Adapter will
attempt to become enabled using an IPSEC preshared key.

IPSEC is a set of protocols that supports secure exchange of packets at the IP Layer. IPSEC
requires an authentication mechanism between participants in a data exchange. Unified CVP
uses a preshared key as the authentication method; IPSEC will only let messages pass between
a ST Server and node agent when each side has been configured with the same key.

Note: When specifying a preshared key, the value must be entered exactly the same on each
server or node agent to enable them to communicate with each other.

You specify the preshared key during Unified CVP installation on the Support Tools screen.

Note: For instructions, refer to"Installing Cisco Unified CVP Software on Windows 2003
Systems," in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

tsd_products_support_series_home.html).

Securing Communications Between Unified CVP Components

During configuration of a Unified CVP device–such as the Call Server, Reporting Server, or
VXML Server–the Operations Console Server uses Java Management Extensions (JMX) to
communicate to the managed Unified CVP device.

Note: The Operations Console Server is the underlying software that manages component
configurations. The Operations Console is the web-based interface you use to configure Unified
CVP components. For more information, refer to 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_user_guide_list.html).

Unified CVP installation uses a default JMX communications setting of non-secured, so
communications are not encrypted. However, you can modify this setting to secure
communications using Secure Sockets Layer (SSL).

Note: The procedure to modify this setting requires that you stop and restart services.

Before You Begin

You secure JMX communications by importing:

•

Self-signed certificates that are created automatically from information that you specify
during Unified CVP installation.

•

Signed certificates available from a Certificate Authority (CA).

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)