Cisco Cisco Customer Voice Portal 8.0(1)

Note: For information about enabling security on non-Unified CVP components that are part
of the Unified CVP solution, refer to "

By default, the communication channel between the Unified CVP Operations Console and the
Resource Manager on Unified CVP devices is non-secure at the completion of Unified CVP
installation. You use the Operations Console's Device Management configuration page to enable
or disable secure SSL communications.

Note: Whenever this security setting is modified, you must restart the Unified CVP Resource
Manager service on the machine where the device is running.

Caution: If you do not check the Enable secure communication with the Ops console
checkbox, the communication link between the Operations Console and the managed
Unified CVP device will not be secure.

Open the Operations Console.

Choose a device type from the Device Management menu.

Click Add New or select an existing device name and click Edit.

The General tab displays.

Select the Enable secure communication with the Ops console checkbox.

Click Save to save the settings in the Operations Server database and click Save and Deploy
to apply the changes to the device.

Restart the Unified CVP Resource Manager service on the machine where the device is running.

Repeat these steps for all Unified CVP components that are to accept only secure SSL
communications.

Obtaining and Deploying Certificate Authority Signed Certificates

Follow the steps described in this section to:

•

Generate a Certificate Signing Request.

•

Obtain the signed certificate.

•

Import the signed certificates on all machines managed by the Unified CVP Operations
Console.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)