Cisco Cisco Customer Voice Portal 8.0(1)

The ReqICMLabel element allows a Call Studio script to pass caller input, call variables, and
External Call Context (ECC) variables to a Unified ICME script. The ReqICMLabel must be
inserted into a Call Studio script as a decision element. In Call Studio, the returned Unified
ICME label contains a result which can be used by other elements in the same application, such
as the Transfer or Audio element. The Transfer element sends instructions to the IOS Voice
Browser to transfer the caller to the desired location.

Once the VoiceXML Service starts, it begins communicating with the ICM Service.

From the Operations Console, add a Call Server.

On the General tab, enable the ICM Service by clicking the ICM checkbox.

On the ICM General Configuration tab, specify the VRU Connection Port (by default this value
is 5000). This is the port on which the ICM Service listens for a connection from the VRU PIM
upon startup of the Call Server.

Note: Refer to the Unified ICME documentation for instructions on configuring the VRU PIM
to connect to a VRU (for example, Unified CVP).

Set up the following items in Unified ICME: Dialed Number (DN), customer records which
must match the Network VRU, call type, and a script.

When setting up the script, be aware that only the following script nodes are allowed:

•

Label

•

Select node

•

LAA and MED agents

Refer to the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1001/tsd_products_support_series_home.html) for more information.

Configuring the Gateway for IP to TDM Calls

The following components are required in order for the gateway to process IP to TDM calls:

•

Phones and numbers must be configured on the TDM switch.

•

Gateway must be defined on Unified CM.

•

Route pattern on Unified CM that will send the call to the gateway.

•

Need to configure a dial peer on the gateway that sends calls.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)