Cisco Cisco Customer Voice Portal 8.0(1)

Trunk Utilization Reporting

You can configure IOS gateways to report on truck utilization. The configuration involves two
pieces:

•

Configuring the Call Server using the Operations Console to request reporting from a given
gateway.

•

Configuring the gateway to respond to trunk utilization reporting requests.

To configure Unified CVP to provide trunk utilization reporting, complete these steps:

1. In the Operations Console, select: Device Management > Call Server > ICM (tab) >

Advanced Configuration  then under Trunk Utilization, select Enable Gateway Trunk
Reporting.

2. In the same section, associate the gateway(s) that you want to send truck information to

the Call Server.

3. Add the following configuration to the gateway configuration:

voice class resource-group 1

resource cpu 1-min-avg threshold high 80 low 60

resource ds0

resource dsp

resource mem total-mem

periodic-report interval 30

sip-ua

rai target ipv4:10.86.129.11 resource-group 1

rai target ipv4:10.86.129.24 resource-group 1

RAI information on SIP OPTIONS (CVP server group heartbeats)

If RAI is desired on SIP OPTIONS, the option override host setting can be used with server
group heartbeating. When one or more CVPs are sending OPTIONS heartbeats to the gateway,
RAI trunk utilization information is not normally sent in the 200 OK response, unless an RAI
target is configured.

CLI like the following can be added in IOS in order to have RAI information sent to CVP in
the response:

sip-ua

rai target dns:cvp.cisco.com resource-group 1

Note: Trunk Utilization data is only written to the CVP database when RAI OPTIONS are sent
from the gateway to CVP targets. In the case when CVP is using server group heartbeats to the
gateway, the RAI data in the response is only used to mark the element as UP or DOWN
(overloaded resources) in the server group.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)