Cisco Cisco Customer Voice Portal 8.0(1)

Out of Band Communications

The H.323 Service has two types of connections to the Call Server:

•

Dynamic non-persistent HTTP connections. Sends synchronous requests, such as call
arrived, call disconnected, et cetera. The GUID (globally unique call id) is the mechanism
used by the H.323 Service and the Call Server to identify a particular call. The GUID is
always passed on these requests.

•

Semi-persistent connections. Re-established every 60 seconds. Monitors the health of the
Call Servers and processes asynchronous messages, such as transferring a queued call to an
agent.

Note: This is called out of band communication.

The H.323 Service Media File

The H.323 Service has one media file. This file contains a prompt to be played to a caller in
case of a critical error during the call.

The name and location of this .wav file is one of the following:

•

•

where <target directory> is the path specified during installation, typically

 for the target directory.

The customer should record the appropriate message for their installation and replace the
placeholder one which was installed with the product—keeping the placeholder’s name and
codec. The file should be either the A-law or µ-law encoded file, depending on the encoding
used in the system and configured in the H.323 Service.

For more information, refer to"

After the H.323 Service plays the message, it disconnects the call.

How to Control the State of the H.323 Service

You use the Service Control tool to change the state of the H.323 Service.

To start the Service Control tool, select Start > Programs > Cisco Unified Customer Voice
Portal > H.323 Service.

The Service Control window displays the following information:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)