Cisco Cisco Customer Voice Portal 8.0(1)

Create a Unified ICME script similar to the script below. (Refer to 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

tsd_products_support_series_home.html) for information.) This script should be tied to the
Dialed number and call type that the agent invokes to do a warm consultative transfer/conference.
This dialed number’s Routing Client should be associated with a Unified CM peripheral from
which the agent will be invoking the transfer or conference.

Figure 36: Unified ICME Script for Warm Consult Transfer

Minimal Component Version Required

Refer to 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

prod_technical_reference_list.html) for the list of component versions required to use the Unified
ICME Warm Consult Transfer and Conference to Unified CVP feature.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)