Cisco Cisco Customer Voice Portal 8.0(1)
Configuring a SIP Proxy Server
From the Operations Console Device Management menu, SIP Proxy Server option, you can
add a pre-configured SIP Proxy Server. You must configure the SIP Proxy server before adding
it to the Operations Console. Once added, you can add the SIP Proxy Server to a device pool.
You can also configure a link to the administration web page for the SIP Proxy Server so that
you can access that page from the Operations Console.
add a pre-configured SIP Proxy Server. You must configure the SIP Proxy server before adding
it to the Operations Console. Once added, you can add the SIP Proxy Server to a device pool.
You can also configure a link to the administration web page for the SIP Proxy Server so that
you can access that page from the Operations Console.
A SIP Proxy Server is a device that routes individual SIP transport messages among SIP
endpoints. It plays a key role in high availability in a Unified CVP deployment for call switching.
It is designed to support multiple SIP endpoints of various types, and implements load balancing
and failover among those endpoints. SIP Proxy Servers can be deployed alone or as a pair. Also,
smaller Unified CVP deployments can run without a SIP Proxy Server. In such cases, the Unified
CVP SIP service assumes some of those functions because it provides the ability to configure
a static table to look up destinations.
endpoints. It plays a key role in high availability in a Unified CVP deployment for call switching.
It is designed to support multiple SIP endpoints of various types, and implements load balancing
and failover among those endpoints. SIP Proxy Servers can be deployed alone or as a pair. Also,
smaller Unified CVP deployments can run without a SIP Proxy Server. In such cases, the Unified
CVP SIP service assumes some of those functions because it provides the ability to configure
a static table to look up destinations.
Before You Begin
Configure the following characteristics of the SIP Proxy Server for use with Unified CVP:
•
A static route to the Unified CVP Call Server, Unified CM SIP trunks, VoiceXML gateway,
and Ingress gateway for the transfer to the ringtone playback dialed number and error playback
dialed number.
and Ingress gateway for the transfer to the ringtone playback dialed number and error playback
dialed number.
Note: You must configure a Unified CM SIP trunk on Unified CM to point to the SIP Proxy
Server. In a cluster with multi-subscribers and device pools, adding only one SIP trunk per
proxy in the default device pool will be sufficient.
Server. In a cluster with multi-subscribers and device pools, adding only one SIP trunk per
proxy in the default device pool will be sufficient.
•
Incoming Access Control Lists (ACLs) for Unified CVP calls.
Unified CVP works with RFC-3261-compliant SIP Proxy Servers and has been qualified with
the following:
the following:
•
Unified CVP works with the CUP server, not the presence engine (PE).
Refer to the Operations Console online help topics under Managing Devices > Configuring a
SIP Proxy Server for details about performing the following tasks:
SIP Proxy Server for details about performing the following tasks:
•
Adding a SIP Proxy Server
This topic also describes the SIP Proxy Server configuration settings.
•
Deleting a SIP Proxy Server
•
Editing a SIP Proxy Server
•
Finding a SIP Proxy Server
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 11: Configuring the SIP Devices
Configuring a SIP Proxy Server