Cisco Cisco Customer Voice Portal 8.0(1)
Figure 45: Queue to Skill Group Properties
When this happens, the script immediately continues through the failure exit of the Queue node
with the Requery Status variable set to ‘No Answer’ (= 3). The typical treatment is to put the
call back into the same queue but with a higher priority than all other calls, since the call needs
to go in the front of the queue, not the back.
with the Requery Status variable set to ‘No Answer’ (= 3). The typical treatment is to put the
call back into the same queue but with a higher priority than all other calls, since the call needs
to go in the front of the queue, not the back.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 12: Transferring and Queuing Calls with Unified CVP
Configuring Unified CCE Re-route On No Answer for Unified CVP