Cisco Cisco Customer Voice Portal 8.0(1)

call application voice load takeback

call application voice load CVPSelfService

Specify the target destination for the TBCT transfer either by entering the number manually,
or dynamically by using caller input.

a.

Manually. In the SubdialogReturn node in the VXML Server application, next to Caller
Input in the Settings Tab, enter 

, where

target_destination_number is the target destination of the TBCT transfer. For example:

TBCT8005551212

b.

Dynamically. The target destination is created dynamically using input entered by the
caller during the call. To do this, click the Substitution icon next to the Caller Input
variable and select substitution values. For example:

Figure 64: Dynamic Target Destination

In the event that the TBCT fails (for example, bad number, bad gateway config, etc.), you can
specify alternate transfer targets under the survivability service according to survivability rules

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)