Cisco Cisco Customer Voice Portal 8.0(1)

Gatekeeper

From the VBAdmin, set the Gatekeeper to the HSRP VIP of the Gatekeeper failover pair. If
necessary, set the desired H.323 zone using the VBAdmin 

 command.

Set up the Gatekeeper for HSRP failover. (Refer to your Gatekeeper and 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

tsd_products_support_series_home.html).) This process should include putting the HSRP VIP
in both a “standby” command on the FastEthernet interface and on the “zone local” command.

Include all your IOS gateways in your zone as transfer candidates. You can prioritize them using
the gw-priority on the “zone prefix” commands. By using all the gateways in the zone, the
possibility of not finding a registered gateway immediately after HSRP failover are virtually
eliminated, provided the gateway dial- peers are configured as defined in the following bullet.

Gateway

Register your gateways with the VIP of the HSRP failover pair.

Define a dial-peer of the highest preference (preference 0) that performs a gatekeeper search
for an available Unified CVP H.323 Service (that is, “session target ras”).

Set the tech-prefix to the tech prefix of your Unified CVP H.323 Service.

Define at least one other dial-peer with lower preference (preference 1) that uses a static Unified
CVP H.323 Service address instead of a gatekeeper lookup (for example, session target
ipv4:10.86.137.68).

Unified CM

Under Device > Gatekeeper, set the gatekeeper name to the HSRP VIP of the gatekeeper
failover pair.

Set “Registration Request Time to Live” to 30 seconds. Set “Registration Retry Timeout” to
30 seconds.

Unified ICME

Enable the router requery on all “Queue to Skill Group” nodes.

Coming off the X path from the Queue to Skill Group node, add an “IF” node that checks the
value of the variable Call.RequeryStatus. If the value is 1, play a 60 second prompt and go to

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)