Cisco Cisco Customer Voice Portal 8.0(1)

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Finding a Gatekeeper

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Deleting a Gatekeeper

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Editing a Gatekeeper

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Executing Gatekeeper Commands

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Gatekeeper Configuration Settings

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IOS Gatekeeper Commands

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Getting Gatekeeper Statistics

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Transferring a File to a Gatekeeper

Configuring an ICM Server

Unified CVP provides Voice over IP (VoIP) routing services for the Cisco Unified Intelligent
Contact Management Enterprise (Unified ICME) and Cisco Unified Contact Center Express
products. ICME provides the services necessary to determine where calls should be routed,
whether to ACDs, specific agents, or to VRUs, but the routing services themselves must be
provided by an external routing client.

An ICM Server is required in Unified CVP Comprehensive, Call Director, and VRU-Only call
flow models.

Refer to the Operations Console online help topic Configuring a Unified ICM Server to complete
the following tasks:

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Adding an ICM Server

You must configure the ICM Server before adding it to the Unified CVP Operations Console.
Once added, you can add the ICM Server to a device pool.

Record the IP address of the ICM Server before adding it to the Operations Console.

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Deleting an ICM Server

Deleting an ICM Server deletes the configuration of the selected ICM Server in the Operations
Console database and removes the ICM Server from displayed list of ICM Servers.

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Editing an ICM Server (change an existing server configuration)

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Finding an ICM Server within the list of configured servers

You can find the record for a specific server by scrolling through a list of configured servers,
or by searching for the server name. Advanced search is also available in the Operations
Console.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)