Cisco Cisco Customer Voice Portal 8.0(1)

Select a file to transfer to the Content Services Switch.

a.

If the script is located on your local machine, click Select a script file from your local
PC, then click Browse and select the script file to transfer to the Operations Console.

b.

If the script is located on the Operations Console, click Select from available script files.

When you have selected the file to transfer, click Transfer to copy the selected file to the
Content Services Switch.

Configuring a Speech Server

A speech server provides speech recognition and synthesis services. You can add a pre-configured
speech server to the Operations Console. Once added to the Operations Console, you can add
a speech server to one or more device pools.

A speech server provides speech recognition services and text-to-speech services for a VoiceXML
Gateway. For capacity and redundancy reasons, a Content Services Switch is usually used to
mediate between a farm of such servers. If you do not use a Content Services Switch, Unified
CVP can support a maximum of two speech servers.

Caution: The Operations Console can only manage speech servers installed on Windows,
not on Linux. If the speech server is installed on Linux, the server cannot be managed.

The following list indicates some of the tasks you can perform on a speech server. Refer to the
Operations Console online help for details on these tasks.

•

Add a Speech Server

•

Examine and change a Speech Server Configuration settings

•

Editing a Speech Server Configuration

•

Applying a License to a Speech Server

•

Deleting a Speech Server

•

Adding and Removing Speech Servers from a Device Pool

•

Finding a Speech Server

Using Application Services Engine (ACE) for Load Balancing in Unified CVP

For configuration details, refer to the 

 (http://www.cisco.com/en/US/docs/app_ntwk_services/

data_center_app_services/ace_appliances/vA3_1_0/configuration/slb/guide/slbgd.html).

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)