Cisco Cisco Customer Voice Portal 8.0(1)
There is no artificial limit on the number of prompts; prompts will be limited only by system
capacity.
capacity.
Note: To maximize Unified CVP performance, do not install the HTTP Media Server on the
same machine as the Unified CVP H.323 Service.
same machine as the Unified CVP H.323 Service.
Tools for prompt creation are off-the-shelf, such as Audition by Adobe (formerly known as
Cool Edit Pro by Syntrillium Software Corporation), and Vox Studio (
Cool Edit Pro by Syntrillium Software Corporation), and Vox Studio (
Note: It is the customer’s responsibility to select the tool, select a voice talent, record the system
and application media files in the supported locales, format and encoding, and contact the person
who is responsible for the media files on the Media Server(s).
and application media files in the supported locales, format and encoding, and contact the person
who is responsible for the media files on the Media Server(s).
Media File Names and Types
A media file name is specified through Unified ICME Network VRU Script Configuration and
used in the Run VRU Script request for the Play Media, Play Data, Get Digits, Menu, and Get
Speech (in non-TTS applications) micro-applications. The media file naming convention allows
alpha-numeric characters with the underbar character as a separator. (Spaces or hyphens are not
allowed.) This naming convention provides a mechanism for an “understandable” naming
convention as opposed to numeric media file names typically used by stand-alone VRUs.
used in the Run VRU Script request for the Play Media, Play Data, Get Digits, Menu, and Get
Speech (in non-TTS applications) micro-applications. The media file naming convention allows
alpha-numeric characters with the underbar character as a separator. (Spaces or hyphens are not
allowed.) This naming convention provides a mechanism for an “understandable” naming
convention as opposed to numeric media file names typically used by stand-alone VRUs.
Caution: The Unified Customer Voice Portal includes a library of media files/prompts for
individual digits, months (referenced internally by Unified Customer Voice Portal software
for a Play Data script type request), and default error messages, et cetera. Creation of a
full set of media/prompts for each locale referenced by the Unified CVP customer is the
responsibility of the customer’s Media Administrator. For specific comments on the H.323
Service critical media file, refer to "
individual digits, months (referenced internally by Unified Customer Voice Portal software
for a Play Data script type request), and default error messages, et cetera. Creation of a
full set of media/prompts for each locale referenced by the Unified CVP customer is the
responsibility of the customer’s Media Administrator. For specific comments on the H.323
Service critical media file, refer to "
."
The media file types Unified CVP supports are µ-Law 8-bit .wav files and A-law 8-bit .wav
files. Media files specified with an extension will be used “as is,” for example, hello.xxx. (The
default file extension is .wav.)
files. Media files specified with an extension will be used “as is,” for example, hello.xxx. (The
default file extension is .wav.)
Caution: Any unexpected (and unsupported) type of media file encountered will generate
the logging of an error and a result code of False will be returned to Unified ICME along
with the ECC user.microapp.error_code set appropriately. From the caller’s perspective,
nothing was played, however it is the Script Editor developer’s responsibility to write the
script to handle this error condition.
the logging of an error and a result code of False will be returned to Unified ICME along
with the ECC user.microapp.error_code set appropriately. From the caller’s perspective,
nothing was played, however it is the Script Editor developer’s responsibility to write the
script to handle this error condition.
Location of Media Files
The figure below displays the location of the media files if you choose to install System Media
Files during Unified CVP installation.
Files during Unified CVP installation.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 15: Configuring the Media Servers
Media File Overview