Cisco Cisco Unified Contact Center Management Portal 8.5(2) User Guide
130
User Manual for Cisco Unified Contact Center Management Portal Release 7.5(1)
Manage Security......................... 103, 112
Manage Settings ................................... 23
Manage Telephones.............47, 84, 86, 91
Manage the System............................... 41
Manage Users ..................................... 103
Managing Groups ............................... 110
Managing Users.................................. 107
Manage Settings ................................... 23
Manage Telephones.............47, 84, 86, 91
Manage the System............................... 41
Manage Users ..................................... 103
Managing Groups ............................... 110
Managing Users.................................. 107
N
New Report.............................34, 36
New Role......................................26
New Schedule...............................36
New System Notice ......................30
New Role......................................26
New Schedule...............................36
New System Notice ......................30
O
Online Help 9, 10, 11, 13, 16, 33, 34
P
Parameter Sets ........................36, 39
Parent/child.............................44, 45
Password.....................11, 15, 24, 63
Permissions.................104, 109, 111
Persons .........................................60
Policy Root .........................103, 112
Prefixes.........................................10
Print ........................................34, 36
Properties..........................26, 36, 45
Parent/child.............................44, 45
Password.....................11, 15, 24, 63
Permissions.................104, 109, 111
Persons .........................................60
Policy Root .........................103, 112
Prefixes.........................................10
Print ........................................34, 36
Properties..........................26, 36, 45
R
Ready............................................50
Reports
Reports
Historical Reports................................. 33
Managing Reports................33, 34, 36, 39
Report Exception Thresholds................ 39
Report Parameters........................... 33, 36
Managing Reports................33, 34, 36, 39
Report Exception Thresholds................ 39
Report Parameters........................... 33, 36
Resources
Disabled................................................ 23
Managing Resources................. 45, 47, 49
Managing Resources................. 45, 47, 49
Roles...........................................104
Default................................................ 105
Folder ................................................. 107
Global ................................................. 105
Global Roles ......................................... 26
Global ................................................. 105
Global Roles ......................................... 26
S
Security...............................103, 112
Security........................................ 26
Settings ...........15, 23, 24, 26, 27, 71
Skillgroups..............................21, 79
Skills .................................21, 79, 82
Synchronize ................................. 50
System ......................................... 41
Security........................................ 26
Settings ...........15, 23, 24, 26, 27, 71
Skillgroups..............................21, 79
Skills .................................21, 79, 82
Synchronize ................................. 50
System ......................................... 41
T
Teams ...............................17, 63, 76
Telephones............47, 49, 84, 86, 91
TIFF............................................. 34
Tree Structures..................10, 44, 45
Telephones............47, 49, 84, 86, 91
TIFF............................................. 34
Tree Structures..................10, 44, 45
U
Understand Reports ................33, 34
Upload ....................................52, 96
User
Upload ....................................52, 96
User
Manage Users ..................................... 103
Managing Users.................................. 107
Managing Users.............................. 10, 45
Permissions......................................... 109
Settings................................11, 23, 24, 26
Managing Users.................................. 107
Managing Users.............................. 10, 45
Permissions......................................... 109
Settings................................11, 23, 24, 26
User Variable............................... 97
V
View .................................13, 16, 34
VRU Script .................................. 96
VRU Script .................................. 96
W
WAV file ..................................... 96
Welcome.............................9, 10, 13
Welcome.............................9, 10, 13