Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 7.2(3)
145
Manage the System............................... 47
Manage Users ..................................... 120
Manage Users ..................................... 120
N
New Report.............................40, 42
New Role..............28, 114, 120, 124
New Schedule...............................42
New System Notice ......................35
New Role..............28, 114, 120, 124
New Schedule...............................42
New System Notice ......................35
O
Online Help 9, 10, 11, 13, 17, 39, 40
P
Parameter Sets ........................42, 45
Parent/child.....................50, 51, 118
Password.....11, 16, 31, 68, 119, 120
Permissions.................107, 110, 118
Persons .........................................64
Prefixes.........................................10
Print ........................................40, 42
Properties.. 28, 42, 51, 114, 120, 124
Parent/child.....................50, 51, 118
Password.....11, 16, 31, 68, 119, 120
Permissions.................107, 110, 118
Persons .........................................64
Prefixes.........................................10
Print ........................................40, 42
Properties.. 28, 42, 51, 114, 120, 124
R
Ready............................................56
Real Time reports .........................39
Reports
Real Time reports .........................39
Reports
Historical Reports................................. 39
Managing Reports................39, 40, 42, 45
Real Time reports ................................. 39
Report Exception Thresholds................ 45
Report Parameters........................... 39, 42
Managing Reports................39, 40, 42, 45
Real Time reports ................................. 39
Report Exception Thresholds................ 45
Report Parameters........................... 39, 42
Resources
Disabled................................................ 27
Managing Resources................. 51, 53, 55
Managing Resources................. 51, 53, 55
Roles
Global Roles ..........................28, 110, 114
Non-Global Roles ....................... 110, 114
Non-Global Roles ....................... 110, 114
S
Security.........................28, 107, 110
Settings ...........16, 27, 28, 31, 33, 75
Skillgroups..............................24, 83
Skills .................................24, 83, 86
Synchronize ................................. 56
System ......................................... 47
Settings ...........16, 27, 28, 31, 33, 75
Skillgroups..............................24, 83
Skills .................................24, 83, 86
Synchronize ................................. 56
System ......................................... 47
T
Tasks.......................................... 114
Teams ...............................21, 68, 80
Telephones............53, 55, 88, 92, 96
TIFF............................................. 40
Tree Structures..................10, 50, 51
Tutorial ...................................... 110
Teams ...............................21, 68, 80
Telephones............53, 55, 88, 92, 96
TIFF............................................. 40
Tree Structures..................10, 50, 51
Tutorial ...................................... 110
U
Understand Reports ................39, 40
Upload ..................................57, 101
User
Upload ..................................57, 101
User
Managing Users......10, 51, 107, 114, 118,
119, 124
Settings................................11, 27, 28, 31
User Variable............................. 102
V
View .................................13, 17, 40
VRU Script ................................ 101
VRU Script ................................ 101
W
WAV file ................................... 101
Welcome.............................9, 10, 13
Welcome.............................9, 10, 13