Cisco Cisco Unified Customer Voice Portal 11.0(1)

Unified CVP Comprehensive (SIP/H.323) Call Flow Model, Unified ICMH

In this call flow model, Unified CVP is deployed at the NAM where it acts as the Switch,
transferring the call to the Network VRU (using the Correlation ID transfer mechanism) and to
agents. The Unified CVP IVR Service in the Operations Console is also configured to work
with the VoiceXML Gateway to provide VRU treatment, which might include ASR/TTS.

• This call flow model does not support calls that originate in IP.

• See the "

section for instructions on how to implement IP-originated calls in a way which is supplemental
to this call flow model (Unified CVP Comprehensive (SIP/H.323) Call Flow Model, Unified

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)