Cisco Cisco Unified Customer Voice Portal 11.0(1)

Figure 21: Unified CVP with Type 3 or 7 VRU-Only, Unified ICMH

Note: The numbers in the figure indicate call flow progression.

Configuration overview for this call flow model:

•

Set the Network VRU Type to 3 or 7. There is no difference between these two types except
that Type 7 causes Unified ICME to explicitly inform Unified CVP when it is about to transfer
the call away from Unified CVP. (Most customers use Type 7.)

•

The Network VRU names (where applicable), correlation IDs, and the ECC variable
configurations must be identical on the NAM and CICM. All Labels must also be duplicated,
but their routing clients will be different.

•

Use the CICM Script Editor’s SendToVRU node to connect the call to the Network VRU.

The following table contains the configuration instructions for this call flow model.

Do the following:

Configure the VoiceXML Gateway used for the VRU
leg:

•

For Step 1, in the Operations Console select Device
Management > Gateway > File Transfer > Scripts,

1. Transfer the following Unified CVP gateway

scripts using the Unified CVP Operations
Console:

then browse to the <cvp
root>\Cisco\CVP\OpsConsoleServer
\GWDownloads folder.

–

bootstrap.tcl

Refer to the Operations Console online help for
detailed instructions.

–

handoff.tcl

–

survivabilty.tcl

•

For Steps 2 and 3, see the "

"

section.

–

bootstrap.vxml

–

recovery.vxml

•

For Step 4, see the "

–

ringtone.tcl

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)