Cisco Cisco Unified Customer Voice Portal 11.0(1)

leg. (The VRU leg will usually end up running through the same Unified CVP Call Server
as the Switch leg.)

Note: Non-prerouted calls can also share the same Type 2 Call Servers and Type 2 and
Type 7 Network VRUs.

Calls Which are Originated By an ACD or Call Routing Interface (CRI) Based VRU Using a Peripheral Gateway (PG)

These calls are very similar to those which arrive from a preroute-only NIC, except that the
routing client is connected to Unified ICME using a PG rather than using a NIC. Therefore, if
this call flow is used in a Unified ICMH environment, the target Unified CVP Call Servers are
required to be connected to the same CICM as the ACD or CRI-based VRU from which the
call originates. Just as multiple CICMs will require multiple ACD or VRU peripherals, so will
they require multiple Unified CVP Call Servers.

Further configuration points differ depending on whether Unified CVP is being deployed with
Unified ICME Release 7.0 or 7.1.

For Unified ICME Release 7.1 and later, do the following:

1. Configure a single Type 10 Network VRU and associate it with all Unified CVP peripherals

in the PG Explorer configuration tool, and also define it as the default system Network
VRU in the System Information tool.

2. In order to support the initial call transfer to Unified CVP from the pre-route routing client,

configure Translation Route labels to target the Unified CVP peripherals.

3. In order to support the transfer to VRU leg, configure the Type 10 Network VRU with

Network Routing Number labels for each Unified CVP peripheral routing client.

4. Associate all micro-application VRU scripts with that same Type 10 Network VRU.

5. When the routing script transfers the call into Unified CVP, it must use a

TranslationRouteToVRU node. No subsequent node is necessary in order to perform the
transfer to Unified CVP's VRU leg; this will take place automatically.

Note: Non-prerouted calls can also share the same Network VRU and the same Unified
CVP Call Servers.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)