Cisco Cisco Unified Customer Voice Portal 11.0(1)

To invoke a VXML Server application, you would create a Unified ICME routing script that:

•

Includes a user.microapp.ToExtVXML[0] ECC variable instructing the VoiceXML Gateway
to interact with the VXML Server directly to execute the application

•

Instructs the application to pass back results to Unified ICME.

This section describes:

•

Call Studio and how to use it to pass data to Unified ICME.

•

How to integrate Call Studio scripts with Unified ICME scripts.

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How to to deploy Call Studio Scripts in Unified CVP.

About Call Studio

Call Studio is an Eclipse-based service creation environment whose output is an intermediary
file which describes the application flow.

Among its many features, the Call Studio scripting environment :

•

Has a drag-and-drop interface with a palette of IVR functions.

•

Can perform database queries.

•

Can be extended with Java code written to perform any task a Java application can perform.

The following figure shows a Call Studio application that can be used with the Unified CVP
Standalone with ICM Lookup call flow model.

Note: For more information about this call flow model, see 

.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)