Cisco Cisco Unified Customer Voice Portal 11.0(1)

Figure 26: Sample Unified ICME Script for VXML Server

After you configure the Unified ICME script, you need to configure a corresponding VXML
Server script with Call Studio. The VXML Server script must:

•

Begin with a Subdialog_Start element (immediately after the Call Start element).

•

Contain a Subdialog_Return element on all return points (script must end with a
Subdialog_Return element).

•

The Subdialog_Return element must include a value for the call input.

•

To enable reporting, you must add Data Feed/SNMP loggers.

Deploying Call Studio Scripts in Unified CVP

Call Studio scripts can be deployed in one of the following ways:

•

In Call Studio, create and deploy the Call Studio scripts to the local machine using the Archive
option.

•

In the Operations Console, upload the archived Call Studio script file from the local machine
to the Operations Server and deploy to other VXML Server machines.

How to Deploy Call Studio Scripts Using Call Studio

Create or modify one or more VoiceXML application scripts.

Deploy one or more VoiceXML application scripts to the local machine using archive option.
The archived scripts are saved as a zipped file under a user-specified directory, for example:

Use Studio to set up the loggers using the ActivityLogger, ErrorLogger, Admin Logger, and
DebugLogger tools. Set up the Unified CVP Datafeed logger for each application.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)