Cisco Cisco Unified Customer Voice Portal 11.0(1)

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Securing Sensitive Customer Information

Use the VXML Server Inclusive and Exclusive filters to control the sensitive customer
information, such as PIN numbers, that are sent to the Reporting Server.

By default, all items except the Start and End element are filtered from information the VXML
Server feeds to the Reporting Server unless they are added to an Inclusive Filter. If you create
Inclusive filters that are broad enough to allow sensitive information to be passed, you then
have the option to:

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Adjust the Inclusive filters so that the sensitive information is not included.

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Add Exclusive filters to prevent the sensitive information from being included.

See the "

7, "Configuring VXML Solution," in Part 2 for detailed information about configuring filters.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)