Cisco Cisco Unified Customer Voice Portal 11.0(1)

The VoiceXML Service:

•

Resides outside of the Call Server that gives call control capabilities to the Standalone Mode.

•

Is the connection between the VXML Server and the ICM Service that feeds data to the
Reporting Service.

•

In a Standalone Mode with ICM Lookup deployment:

–

Interacts with the VXML Server and the ICM Service to do call control piece

–

Interacts with VXML Server and Reporting Service to populate the Reporting database.

Note: For more information, see 

.

About Call Studio

Call Studio is a development platform for the creation of voice applications.

Call Studio provides:

•

A framework on which a whole host of Unified CVP and third-party tools will appear with
a robust, consistent interface for voice application designers and developers to use.

•

A true control panel for developing all aspects of a voice application, each function
implemented as a plug-in to the greater Call Studio platform.

The following figure shows an example of a Call Studio application.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)