Cisco Cisco Unified Customer Voice Portal 11.0(1)

Data the VXML Server Feeds To the
Reporting Server

Exclusive Filter

Inclusive Filter

All Application1 data, except Element3
and Element4

*.Voice.*.*

which matches

Element3 and Element4

Application1.*.*.*

No data for Application1. Other Data for
other applications, such as Application2,

Application1.*.*.*

*.*.Element1.*;

*.*.Element2.*;

which contain Element1, Element2 and
Field1, will be fed.

*.*.*.Field1

Only Element1 and Element2 and all
applications.

*.*.Element3.*;

*.*.Element4.*

*.Voice.*.*

which matches

Element1, Element2, Element3, and
Element4

Element1 and Element2, except for
Field1, if it exists in those elements

*.*.*.Field1

*.Voice.*.*

which matches

Element1 and Element2

Element1

None

*.*.Element1.*

Element1, except for Field1 if it exists in
Element1

*.*.*.Field1

*.*.Element1.*

Field1 in any elements except Element3
and Element4

*.*.Element3.*;

*.*.Element4.*

*.*.*.Field1

A good strategy for using filters is to create an Inclusive filter that includes the data you want
to save in the Reporting database and then create an Exclusive filter to exclude portions of the
data, for example, sensitive security information such as Social Security Numbers. For example.
you would

•

First, create an inclusive filter to include all information:

MyApp.Voice.*.*

•

Then, create an exclusive filter to remove credit card and social security numbers information:

MyApp.Voice.*.CreditCard; MyApp.voice.*.SSN

Transferring Script Files

You can transfer a single script file at a time from the Operations Console to one or more of the
following devices:

•

VXML Server

•

VXML Server (standalone)

•

Gateway

•

Gatekeeper

•

Content Services Switch

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)

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Chapter 7: Configuring VXML Solution

Configuring a VXML Server