Cisco Cisco Unified Customer Voice Portal 11.0(1)

Configuration instructions for these models are not listed in this guide.
Refer to the Planning Guide for Cisco Unified Customer Voice Portal

Unified CVP Geographic models:

•

Centralized Single-Site

and the Cisco Unified Customer Voice Portal Release 4.x Solution
Reference Network Design (SRND) at

•

Centralized Multi-Site

 for details about

these models.

•

Centralized Branch

•

Standalone Branch

Unified CVP Physical models:

•

Typical for Unified ICME Integrated

•

Typical for Standalone

•

Streamlined for SIP Call Director

•

Laboratory (All-in-a-Box)

Deprecation of Queue and Transfer Model

The Queue and Transfer call flow model, which was supported in previous versions of CVP, is
not supported for new customers in Unified Customer Voice Portal 4.0. New customers are
advised to use the Comprehensive model instead.

Network VRU Types and Unified CVP Call Flow Models

In Unified ICME, Network VRU is a configuration database entity. It is accessed using the ICM
Configuration Manager's Network VRU Explorer tool. A Network VRU entry has two pieces
of information:

•

Type - This is a number from 2 to 10, and corresponds to the types described above.

•

Labels - This is a list of labels, which Unified ICME can use to transfer a call to the particular
Network VRU being configured. These labels are only relevant for Network VRU's of Types
3, 7, and 10 (that is, those that use the Correlation ID mechanism to transfer calls). They are
also required, but never used in the case of Type 5. (Labels for Types 8 and 2 are defined in
the ICM Configuration Manager's Translation Route Explorer tool, and invoked via a
TranslationRouteToVRU node.)

Each label is made up of two parts:

–

A digit string, which becomes a DNIS that can be understood by the gatekeeper (when
using H.323), by a SIP Proxy Server or static route table (when using SIP without a Proxy
Server), SIP), or by gateway dial-peers.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)